Managed Services

ELITSER Recruitment Services (Elitser) provides Managed IT Infrastructure Services  keeping their IT infrastructure operating at optimal levels of performance, and simultaneously managing the costs associated with the goal for clients in UAE.

Our managed services experts enable you to concentrate on the strategic needs of your core business while relying on us for your resource-intensive IT operations. Outsourcing will enable you to stay focused on your business critical goals while reducing IT management cost , improving quality of service and increasing productivity.

Solution Themes

  • Improved Operational Performance through Consolidation of Operations for optimal and efficient skill based processes
  • Enhanced Service Experience by driving continuous improvement initiatives and focus on quick resolution of first level calls for the service desk incidents
  • Proactive & Progressive Operational Support through adoption of standardized ITIL based processes and tools to drive incident reduction
  • Support by trained Service Desk Professionals for logging calls and tracking the calls till closure through existing Manage Engine Service Desk tool
  • Employee Transition In case CUSTOMER would want some of its core employees to be a part of the team, ELITSER will actively consider transitioning of such employees into ELITSER and make them a part of the service delivery team for this project
  • VIP Support Services Program is designed to support executives/ VIP / Power Users effectively and efficiently

Solution Objectives

  • To ensure services are perceived and received as business enabler
  • To offer service based model and not resource based model
  • To ensure timely delivery of service
  • To ascertain high degree of Governance and control
  • To provide proactive service desk support
  • To provide best-in-class services to achieve high CSAT
  • To deploy a team comprising of strong technical expertise
  • To become one point stop for services
  • To deliver Management Dashboards and intelligent reporting

Solution Themes

We have a dedicated team of skilled people for providing Services in the Region. offers a suite of reliable, responsive, flexible and proven infrastructure services and solutions that deliver differentiated value to our customer’s business.